Frequently Asked Questions

Wow! I just watched a demonstration of your product clean & simple. It's an amazing product! How and why does it work so well?

clean & simple is a unique product that contains no acids, bleaches, ammonia or petroleum distillates, yet works extremely well on most any water-washable surface. Here's our best simple explanation of how our product works:

clean & simple is professionally blended at a manufacturing facility centrally located in the United States. This site blends together a unique combination of plant derived ingredients (that's right clean & simple is blended primarily from coconuts, soybeans and pine oil) that primarily do two things:

1. clean & simple has an exclusive and proprietary combination of ionic and non-ionic surfactants that radically reduce the surface tension of water. In other words, when mixed with water, the diluted product becomes much wetter than water! This allows the diluted product to soak deep into whatever it is that you're cleaning, allowing the second step to take place.

2. Low impact emulsifiers and lifters liquefy and suspend your dirt and stains and allow them to be easily wiped or scrubbed away with minimal effort!

Keep in mind that even though clean & simple is an awesome cleaning product, it was designed to be safe to handle and use on a wide variety of surfaces. In other words, there are no "hardcore" ingredients in our product! Because of this, we recommend that you give the product a little time to work on your tougher cleaning chores. It should also be noted that most of our Distributors are very experienced at using clean & simple and know which demonstrations will be the most striking and impressive to our customers.

 

Who invented clean & simple ?

The short answer is: clean & simple was formulated by a Chemical Engineer from Southern California after an extensive amount of input from the owner of Sierra Solutions. The back story is as follows: In 1994 the owner and founder of Sierra Solutions, John Brooks, was intent on launching his own chemical direct sales company. Mr. Brooks had already spent 14 years in the business and had seen and tested just about every type of cleaning concentrate available to the consumer at that time. Some of these products excelled in some departments yet failed in others. Mr. Brooks was adamant that the final product that would be available to our customers, is one that he and his sales personnel would be proud to sell and distribute. With that thought in mind, Mr. Brooks made a decision to seek out a respected and fabled Chemical Engineer in the Southern California area who specialized in the design and formulation of cleaning products and compounds. In their initial meeting, Mr. Brooks laid out specific minimum guidelines for a final concentrated liquid product that could be diluted with water and used to clean virtually any water washable surface. Those guidelines would be as follows:

• The product would have to be environmentally responsible.

• The product would have to be an effective cleaner on a wide array of surfaces.

• The product would have to be safe and easy to use (it can be applied to any surface that water can be applied to).

• The product would have to be simple to use... preferably needing to be mixed at only two separate dilution's to clean 99% of surfaces.

• The product would have to be cost effective (save our customers money).

One of the conundrums of developing an all purpose cleaning concentrate is that while you certainly want an effective product that works well... you don't want a product that could potentially damage any surfaces. In other words you need a product that will be very effective on on the tougher cleaning chores yet gentle on delicate surfaces.

All of the aforementioned was taken carefully into consideration and after a period of time several samples were presented to Mr. Brooks for testing and consideration. After three months of assessment, evaluation and reformulation... a final formula was chosen and clean & simple was born!

Since 1994 we have strengthened and enhanced clean & simple on four separate occasions. We will always continue to seek out any new and improved formulations and/or technologies that we feel could help us continue to provide our customers with what we believe is the best all around, all-purpose, all-surface, liquid cleaning concentrate available for the consumer today!

 

Is there any surface I should not apply clean & simple to?

Silk, satin or suede or any surface that you would not feel comfortable applying water to (the concentrate is blended with water). We also do not recommend spraying clean & simple directly onto old paper wallpaper. The combination of surfactants in the product will cause the diluted product to quickly soak through the paper and loosen/dissolve the glue. Some customers have written in and told us that they have used clean & simple specifically for that purpose! 

 

Why did the Distributor who came to my door tell me that I had to order clean & simple right then and there? Why couldn't he leave a business card or brochure and then come back later, after we thought about it?

In regard to the Distributor not leaving any literature regarding the product or checking back in with you "later": We don't advocate them doing so simply because the main focus of our business is the direct sale. In other words, the primary income for our company and Distributors is the direct sale of our products. Our WEB and reorder business is a small but important part of our business, yet the only way the Distributors make a commission from a reorder is if you place your initial order through them. If we did it any other way, we would just have people hand out business cards and brochures all day! --time consuming and not very profitable.

 

If clean & simple is so great, why is it not available at retail stores?

You must consider that a nationwide retail launch of a product like ours would be considerably expensive and cost-prohibitive. Just about every major retailer would insist on some form of national advertising campaign and a minimum yearly gross sales guarantee. To be very candid, we could not afford it!

For now we are happy to have a small company that provides a quality, cost-effective product for the public, through traveling direct sales and our reorder business. And we might add that using our product is much more cost-effective than purchasing typical cleaning products retail!

We are also happy to be able to provide an opportunity for young people to travel and tour safely around the entire United States and learn fundamental sales, business, and people skills.

Last, but not least, let's also remember some other companies, much larger than ours, that offer fine-quality products through direct sales: Amway, Mary Kay Cosmetics, Avon, Electrolux Vacuum Cleaners and CutCo Cutlery, to name just a few!

 

What makes a cleaning product environmentally safe and why should I care?

Environmentally safe cleaning products are products used to clean, deodorize, and/or disinfect that are less damaging to the environment and safer for humans and pets than conventional cleaning products. Unlike many well-known household cleaners, which contain potentially toxic chemicals such as bleaches, phosphates, formaldehyde (suspected carcinogen), methylene chloride (known carcinogen and neurotoxin), paradichlorobenzene and naphthalene (both suspected carcinogens), petroleum, mineral spirits, and sulfuric acid, just to name a few, some environmentally safe cleaning products are made with ingredients such as fruit and vegetable extracts, natural enzymes, vinegar, essential oils, vegetable oil extracts, xanthan gum, organic salts, and other natural ingredients as well as some low impact chemicals.

In 1989, the Environmental Protection Agency announced that the toxic chemicals found in everyday household cleaning products are three times more likely to cause cancer than are other air pollutants. Not every household cleaning product on the market contains potentially harmful ingredients; in fact, some manufacturers are modifying their products to be more environmentally and user safe. However, the Clean Water Fund estimates that the average American uses about 40 pounds of toxic household cleaning products each year, while other estimates are higher. These cleaning products contain dangerous ingredients, including neurotoxins, carcinogens, allergens, central nervous system depressants, heavy metals, and other agents that cause or contribute to cancer, respiratory problems, reproductive abnormalities, allergic reactions, kidney and liver damage, fatigue, and behavioral problems, among other issues. Ingredients from household cleaning products make their way into the environment through various routes: they are flushed down toilets, poured down sinks, sprayed into the air, thrown into the trash, and dumped onto the ground. In fact, many hazardous cleaning products are landfilled or incinerated, upon which they release their toxins into the environment and contribute to depletion of the ozone layer, pollute groundwater, contaminate soil and rivers, and harm plant and animal life.

Environmentally safe cleaning products can be substituted for many of the toxic products on the market. Sales of environmentally safe cleaning products increased 19 percent to more than $36 million between July 2002 and July 2003, according to SPINS, a San Francisco-based marketing research and consulting firm. These sales represent a very small portion of the more than $4 billion household cleaner market, according to Marketresearch.com, but the numbers of environmentally safe product sales are expected to rise as consumers become more aware and concerned about the effects of toxic household products on their health and the environment.

A growing number of manufacturers such as Sierra Solutions are offering consumers environmentally safe cleaning agents or modifying existing products to be safer.

 

If I do decide to order right away, how do I know that I am getting the same product that the salesperson demonstrated to me and when can I expect delivery of my initial order?

We are dedicated to your satisfaction and we guarantee our products to work 100%. If you would like, we will be happy to have the Distributor who demonstrated clean & simple to you remix your order of clean & simple at a General Purpose dilution of 15:1 and re-demonstrate on any surface of your choice! Fair enough? As far as delivery of your initial order placed with our sales rep... you can expect same day delivery! The sales rep will give you a copy of your sales receipt which will have a one hour window of time that you can expect your order to conveniently be delivered to you the very same day. Occasionally and rarely if a sales team sells out of product on hand, they may contact you and ask if it would be acceptable to deliver the following day. Once again this is a rare occurrence and we recommend that if you do not receive same day delivery of your order, that you place a call (that very same day) to our customer service phone # 530.541.8649 expressing your concern. Please do not wait more than 24 hours to contact us in regard to non-deliveries.

 

What if I really like this product and want to reorder more in the future? How do I go about getting more when your company's Customer Service office is in South Lake Tahoe, California?

First and foremost, we appreciate your initial order and we will work hard to keep your repeat business. Since you're reading this online right now you probably have regular or convenient access to this site. Just click on the Reorder clean & simple link. We are proud to offer telephone and online reordering for customers. Or if you prefer, you can enter your information in the online reorder form and submit it. We will verify through our customer database that you have previously ordered clean & simple from an Independent Distributor and we will immediately forward you a brochure, reorder forms, and loyal customer discount coupons via U.S. Mail. You should receive the package within 7-10 days!

Last but not least... and if you prefer, you can mail us a post card or a short letter to our Customer Service office in South Lake Tahoe along with your mailing address and we will snail mail you everything you need.

 

Does Sierra Solutions offer a "money back guarantee"?

Sierra Solutions does not offer or advertise a "money back guarantee". We do however guarantee our products to work! If a customer is skeptical about the actual concentrate that they will be receiving... we offer to mix the concentrate for them at the proper dilution and give them a quick demonstration when the sales distributor makes the actual delivery.

The primary reason for not offering a "money back guarantee" is because the customer is only required to make our product " clean & simple " available for return or exchange at the point of purchase. That point of purchase being your home, business or front door!

Considering the way that we conduct our business... young people without their own vehicles, working as Independent Distributors/Contractors, walking and selling "door to door" all throughout the USA. It would be virtually impossible and unfair to expect them to be able to come back in to an area to a specific door to make an exchange. The logistics of this would be close to impossible, for much the same reason that we do not advocate any sales Distributors making "callbacks" to a customer. It is much easier to make the immediate and direct sale and deliver our product that same day, because that is where we are conducting our business at the time.

 

I called your Customer Service number and after a short message it went to voice mail. Are you a real company?

Yes, and we have been for years! When we first started in 1994 we had only 7 direct sales distributors. On an average each of those distributors would typically secure 5 new customers a day. Taking care of 35 new customers a day plus servicing reorders for previous customers was fairly manageable at that time. Today we have over 50 active direct sales distributors with each one also adding an average of 5 new customers everyday. That's 250 new customers daily plus servicing the reorder needs of our previous customers (closing in on one million)! In short... we have grown significantly and it is a little overwhelming at times. If we are busy and you do happen to reach our voice mail... please leave a message addressing your specific question or need. We will typically contact the customer back within a 24 hour period. It may take a little longer depending on the daily ebbs and flows of our business. We also urge customers to contact us via e-mail at SierraSol@aol.com. Our e-mail response is also usually within 24 hours.


I Googled your company and I found a few complaints about you and/or yours sales reps on the internet. I'm curious, what exactly is Sierra Solutions customer satisfaction percentage?
Sierra Solutions is proud to report that we have established a customer satisfaction rate of well over 99%! In addition, we might add that the small number of complaints we do receive, relative to our huge number of sales (850,000 plus customers and counting), has everything to do with the quality of our products, our dynamic Independent Distributors and the professional care of our customer service team. We might also add that most savvy internet users know that if you search hard enough you can almost always find somebody that's willing to complain about something or somebody. Rest assured that we do our level best to be fair and evenhanded with all of our customers.

 

I'm really a big fan of your company and its products. Can I become a Distributor?

Yes and No!

Join Our Team!


I was very impressed by the in-home demonstration of clean & simple and just had to have it! However, I was a little short on cash, so I smashed open my 4-year-old's piggy bank to pay for my order! Will Sierra Solutions reimburse me for the replacement cost of the piggy bank?

No!

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