Frequently Asked Questions

Wow! I just watched a demonstration of your product clean & simple. It's an amazing product! How and why does it work so well?

clean & simple is a unique product that contains no acids, bleaches, or ammonia yet works extremely well on most any water-washable surface. Here's our best simple explanation of how our product works:

clean & simple is professionally blended at four different manufacturing facilities around the country. These different facilities blend together a unique combination of ingredients that primarily do two things:

1. clean & simple has a unique combination of ionic and non-ionic surfactants that radically reduce the surface tension of water. In other words, when mixed with water, the diluted product becomes much wetter than water! This allows the diluted product to soak deep into whatever it is that you're cleaning, allowing the second step to take place.

2. Low impact emulsifiers and lifters liquefy your dirt and stains and allow them to be easily wiped or scrubbed away with minimal effort!

It should also be noted that most of our Distributors are very experienced at using clean & simple and know which demonstrations will be the most impressive.

Why did the Distributor who came to my door tell me that I had to order clean & simple right then and there? Why couldn't he leave a business card or brochure and then come back later, after we thought about it?

In regard to the Distributor not leaving any literature regarding the product or checking back in with you "later": We don't advocate them doing so simply because the main focus of our business is the direct sale. In other words, the primary income for our company and Distributors is the direct sale of our products. Our WEB and reorder business is a small but important part of our business, yet the only way the Distributors make a commission from a reorder is if you place your initial order through them. If we did it any other way, we would just have people hand out business cards and brochures all day! --time consuming and not very profitable.

If clean & simple is so great, why is it not available at retail stores?

You must consider that a nationwide retail launch of a product like ours would be considerably expensive and cost-prohibitive. Just about every major retailer would insist on some form of national advertising campaign and a minimum yearly gross sales guarantee. To be very candid, we could not afford it!

For now we are happy to have a small company that provides a quality, cost-effective product for the public, through traveling direct sales and our reorder business. And we might add that using our product is much more cost-effective than purchasing typical cleaning products retail!

We are also happy to be able to provide an opportunity for young people to travel and tour safely around the entire United States and learn fundamental sales, business, and people skills.

Last, but not least, let's also remember some other companies, much larger than ours, that offer fine-quality products through direct sales: Amway, Mary Kay Cosmetics, Avon, Electrolux Vacuum Cleaners and CutCo Cutlery, to name just a few!

What makes a cleaning product environmentally safe and why should I care?

Environmentally safe cleaning products are products used to clean, deodorize, and/or disinfect that are less damaging to the environment and safer for humans and pets than conventional cleaning products. Unlike many well-known household cleaners, which contain potentially toxic chemicals such as bleaches, phosphates, formaldehyde (suspected carcinogen), methylene chloride (known carcinogen and neurotoxin), paradichlorobenzene and naphthalene (both suspected carcinogens), petroleum, mineral spirits, and sulfuric acid, just to name a few, some environmentally safe cleaning products are made with ingredients such as fruit and vegetable extracts, natural enzymes, vinegar, essential oils, vegetable oil extracts, xanthan gum, organic salts, and other natural ingredients as well as some low impact chemicals.

In 1989, the Environmental Protection Agency announced that the toxic chemicals found in everyday household cleaning products are three times more likely to cause cancer than are other air pollutants. Not every household cleaning product on the market contains potentially harmful ingredients; in fact, some manufacturers are modifying their products to be more environmentally and user safe. However, the Clean Water Fund estimates that the average American uses about 40 pounds of toxic household cleaning products each year, while other estimates are higher. These cleaning products contain dangerous ingredients, including neurotoxins, carcinogens, allergens, central nervous system depressants, heavy metals, and other agents that cause or contribute to cancer, respiratory problems, reproductive abnormalities, allergic reactions, kidney and liver damage, fatigue, and behavioral problems, among other issues. Ingredients from household cleaning products make their way into the environment through various routes: they are flushed down toilets, poured down sinks, sprayed into the air, thrown into the trash, and dumped onto the ground. In fact, many hazardous cleaning products are landfilled or incinerated, upon which they release their toxins into the environment and contribute to depletion of the ozone layer, pollute groundwater, contaminate soil and rivers, and harm plant and animal life.

Environmentally safe cleaning products can be substituted for many of the toxic products on the market. Sales of environmentally safe cleaning products increased 19 percent to more than $36 million between July 2002 and July 2003, according to SPINS, a San Francisco-based marketing research and consulting firm. These sales represent a very small portion of the more than $4 billion household cleaner market, according to Marketresearch.com, but the numbers of environmentally safe product sales are expected to rise as consumers become more aware and concerned about the effects of toxic household products on their health and the environment.

A growing number of manufacturers such as Sierra Solutions are offering consumers environmentally safe cleaning agents or modifying existing products to be safer.

If I do decide to order right away, how do I know that I am getting the same product that the salesperson demonstrated to me?

We are dedicated to your satisfaction and we guarantee our products to work 100%. If you would like, we will be happy to have the Distributor who demonstrated clean & simple to you remix your order of clean & simple at a General Purpose dilution of 15:1 and re-demonstrate on any surface of your choice! Fair enough?

What if I really like this product and want to reorder more in the future? How do I go about getting more when your company's Customer Service office is in South Lake Tahoe, California?

First and foremost, we appreciate your initial order and we will work hard to keep your repeat business. Since you're reading this online right now you probably have regular or convenient access to this site. Just click on the Reorder clean & simple link. Enter your information on the form and submit it. We will verify through our customer database that you have previously ordered clean & simple from an Independent Distributor and we will immediately forward you a brochure, reorder forms, and loyal customer discount coupons via U.S. Mail. You should receive the package within 7-10 days!

If you prefer, you can mail us a post card or a short letter to our Customer Service office in South Lake Tahoe along with your mailing address and we will mail you everything you need.

Does Sierra Solutions offer a "money back guarantee"?

Sierra Solutions does not offer or advertise a "money back guarantee". We do however guarantee our products to work! If a customer is skeptical about the actual concentrate that they will be receiving... we offer to mix the concentrate for them at the proper dilution and give them a quick demonstration when the sales distributor makes the actual delivery.

The primary reason for not offering a "money back guarantee" is because the customer is only required to make our product " clean & simple " available for return or exchange at the point of purchase. That point of purchase being your home, business or front door!

Considering the way that we conduct our business... young people without their own vehicles, working as Independent Distributors/Contractors, walking and selling "door to door" all throughout the USA. It would be virtually impossible and unfair to expect them to be able to come back in to an area to a specific door to make an exchange. The logistics of this would be close to impossible, for much the same reason that we do not advocate any sales Distributors making "callbacks" to a customer. It is much easier to make the immediate and direct sale and deliver our product that same day, because that is where we are conducting our business at the time.

I called your Customer Service number and after a lengthy message it went straight to voice mail. Are you a real company?

I was very impressed by the in-home demonstration of clean & simple and just had to have it! However, I was a little short on cash, so I smashed ope n my 4-year-old's piggy bank to pay for my order! Will Sierra Solutions reimburse me for the replacement cost of the piggy bank?

No!